iwetbet Privacy Policy

1. Introduction

iwetbet is an online gaming platform serving players in Myanmar, and we place great value on the personal data you provide when using our website and services. This Privacy Policy explains what data we collect, how we use it and how we protect you.

By continuing to use this website, you agree to comply with the terms of this policy. Please read this policy carefully before using our services. We may update this policy at any time, and any updates will be published on this page.

2. Types of Data We Collect

We collect the following types of data in order to provide our services—

2.1 Data You Provide Directly

• When opening an account — name, date of birth, contact email address
• Deposits / Withdrawals — payment-related data (KBZPay, Wave Money, AYA Pay phone numbers and account data)
• Customer service communications — messages sent via Live Chat and email
• Responsible gambling self-exclusion requests

2.2 Automatically Collected Data

• IP address, browser type and version
• Your device type and operating system
• Pages viewed on the website and time spent
• Data obtained from cookies and similar technologies (see section 6 for details)

2.3 Data we do not collect

We never collect your full card number (credit / debit card), individually identifiable biometric images, or any sensitive data that is not required to provide this service.

3. Purpose and use of data

Personal data collected is used only for the following purposes—

3.1 Account management

We use your data to create, verify and keep your account secure. This data is needed to prevent unauthorised access and to confirm that your account is legitimate.

3.2 Processing payments

Transaction data is required to process deposits and withdrawals via KBZPay, Wave Money, and AYA Pay. This data is stored to confirm that money transfers have been completed.

3.3 Customer service

We use your contact data to respond to enquiries via 24/7 Live Chat and email, to resolve issues, and to improve service quality.

3.4 Security and fraud prevention

We use your data for protective purposes to detect and block suspicious activity, money laundering, and unauthorised account access.

3.5 Responsible gambling support

Data is used to better understand your playing patterns, to provide self-limitation services, and to help prevent problems that may arise from gambling.

4. Sharing and disclosure of data

We will not sell, rent, or transfer your personal data to any third-party company or individual. It may only be disclosed in the following cases—

• Service providers: Payment platforms (KBZPay, Wave Money, AYA Pay) receive only the specific data needed to complete financial transactions
• Legal obligations: When required by a court order or during an investigation into a legal violation
• Our protection: When necessary to protect our rights, property, and services
• With your consent: Cases that you have authorised

When such disclosure occurs, third parties are also bound by agreement to comply with data protection standards.

5. Data security measures

iwetbet applies the following technologies and policies to protect your data—

• SSL encryption: Data transmitted between the website and server is protected using SSL/TLS encryption
• Access control: The number of staff who can view your data is limited, and only those whose responsibilities require it may access it
• Two-step verification: Verification steps are in place for account login and financial transactions
• Server security: Data is stored on secure servers and regular security checks are carried out
• Fraud detection: Systems are in place to detect suspicious activity in real time

Although technical precautions are in place, we make clear that data transmission over the internet cannot be guaranteed to be completely secure. We ask that you keep your login credentials (password) confidential.

6. Cookies and related technologies

Our website uses cookies and similar technologies. These store small data files in your browser to make the website easier to use.

Types of cookies

• Essential Cookies: Required for the website to function properly. They store login session duration and language preferences
• Performance Cookies: Help us understand how the website is used so we can improve the service
• Functional Cookies: Remember your personal preferences (for example — your preferred language)

You can block cookies through your browser settings, but doing so may affect some functions of the website.

7. Data retention period

How long we retain your data depends on the type of data and the transaction concerned—

• Account Data: Stored for as long as your account remains open
• Financial Transaction Records: Stored for the period required to prevent violations and verify the fairness of financial transactions
• Customer Communication Records: Stored for a limited period to improve our service
• Log Data: Stored for a limited period for security purposes

When data has served its purpose and is no longer needed, it will be securely deleted or anonymised.

8. Your Rights

You have the following rights regarding the personal data we hold about you—

8.1 Access Right

You can ask what data we hold about you and we will provide it.

8.2 Rectification Right

You can request that inaccurate or incomplete data be corrected.

8.3 Erasure Right

You can request that your data be deleted, provided no outstanding legal obligations remain.

8.4 Restriction Right

You can request that we temporarily restrict the processing of your data — for example, while we are verifying its accuracy.

8.5 Objection Right

You have the right to object to our processing of your data. Where the objection is valid, processing will stop.

To exercise any of these rights, email us at [email protected] or contact us via 24/7 Live Chat. We will handle your request as quickly as possible.

9. Protection of Minors

iwetbet services are available to persons aged 21+ only. If we become aware that personal data of anyone under 21 has been collected, we will delete it immediately and close that person's account.

If you know of anyone under 21 using our website, please notify us immediately at [email protected].

10. Data Protection Contact

If you have any questions about this privacy policy, you can reach us through the following channels—

• Email: [email protected]
• Live Chat: Via the 24/7 Live Chat service on the website

We will respond as quickly as possible once your message is received.

11. Policy Updates

We may update this privacy policy at any time and any changes will be published on this page. Where there are significant changes, we will clearly notify you on the website. By continuing to use the website after a policy update, you are considered to have accepted the revised policy.

We encourage you to review this policy regularly so you stay informed about how your data is handled.